Shipping policy
All orders are processed within 1 to 2business days (excluding weekends and holidays) after receiving your order confirmation text or email. You will receive another notification when your order has shipped. Due to the impact of COVID-19, your order could be delayed, which is out of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping: We offer free ground shipping for all USA orders over $75.
Local Delivery
Free local delivery is available for orders over $75 within 5 miles of the Zip Code: 23294. For orders under $75, we charge $10 for local delivery.
Deliveries are made on select days and times. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping
We offer international shipping World Wide. Currently, Free Shipping is not available for international shipping. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. A Queendom is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email or text notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation text or email, please contact us at hello@aqueendom.com with your name and order number, and we will check the status for you and email you an update.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, Returns, and Exchanges
We accept returns up to 14 days after delivery on select A Queendom items.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@aqueendom.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@aqueendom.com. Click here to read our Refund and Exchange Policy.